Updated: 31 October 2026

Website privacy

This notice covers the Vanperience project website at vanperience.de, vanperience.com and vanperience.eu (each also with www.), as well as its previous addresses camperpilot.eu and www.camperpilot.eu. It does not describe processing within the iPhone app (see the app privacy policy) or the vehicle app.

Controller and contact

Tobias Haselbusch
Pützchensweg 32a
53227 Bonn, Germany
Email: kontakt@vanperience.com

Visiting the website

The site is hosted on a Hetzner server in the EU. Delivering the pages requires processing connection data, including your IP address and requests sent by your browser. This supports secure and reliable delivery of the website, based on our legitimate interest in providing it (Article 6(1)(f) GDPR).

A continuous log of all page requests is not enabled for this website. Technical operation and error messages may appear in system logs. These are not used for visitor analytics. Error messages from the web server may contain the IP address of the requesting connection. The server deletes these system logs automatically after about seven days. Hosting provider information: Hetzner privacy policy.

No analytics or advertising services

This website does not set cookies or use browser local storage. There are no analytics, advertising or tracking scripts. Images, app screenshots and visual assets load from our own web server. Maps shown in screenshots are image files, not embedded live maps. Visiting the page therefore does not send a map request or device location to a map provider.

Email enquiries

Contact links open your email application; there is no contact form. When you send a message, we process your email address, message and any details you provide to handle your enquiry. Our project mailbox is hosted by STRATO. Depending on the enquiry, processing is based on steps towards a contract (Article 6(1)(b) GDPR) or our legitimate interest in answering enquiries (point (f)). Correspondence is retained as needed to handle the enquiry and meet any applicable statutory retention requirements.

Applying for the beta

At vanperience.com/beta you can apply for the TestFlight beta of the app; the page is available in German. There are two routes: the general route for travellers and a route for operators of campsites and motorhome sites, which we offer after the site details have been entered in the operator portal.

On both routes we store your email address, your optional first name, the language of the page, your details on iPhone and iOS version, your commitment to give regular feedback, your confirmation that you have read this notice, and an optional message. On the general route we also store: CarPlay, type of vehicle, drive type, whether it is a Kia PV5, travel days in the next eight weeks, nights per year spent in the camper, whether you also travel abroad, and optionally your next destinations. On the operator route we do not ask about vehicle and travel; instead we store the attribute “origin: operator”. This attribute only means that the application came via the operator route: we do not check whether you run a site, and we do not link the application to your site’s details in the operator portal. For each application we also store the times of application, confirmation and last change, a random confirmation key, the result of the assessment with reasons and points, and the processing status.

A confirmation email makes sure that the address belongs to you. Applications are assessed automatically according to fixed rules, without artificial intelligence. On the general route we require an iPhone with iOS 26 or later, travelling with a camper and a commitment to regular feedback; if one of these is missing, we decline. Among the remaining applications, priority goes to those who state many travel days and nights, have CarPlay, drive a Kia PV5, travel with an electric or diesel vehicle or travel abroad; anyone who will be on the road for fewer than four days in the next eight weeks and spends fewer than 20 nights a year in the camper is put on the waiting list. On the operator route we require an iPhone with iOS 26 or later and a commitment to regular feedback; otherwise we decline. No more than 10 of the 90 places are reserved for the operator route; once they are taken, further applications via this route are put on the waiting list. If you disagree with the result, reply to our email and a person will look at your application. We use language and origin to send you emails in your language with the right wording and to count the places for operators.

Applications are stored on our server at Hetzner in Helsinki (EU). Our own computer, a Mac mini, retrieves open applications every five minutes to send the emails and trigger invitations; for this it keeps a log without email addresses (application ID, type of email, result, time). We send emails via our mailbox at STRATO. If you are accepted, we pass your email address and first name (without a first name, the word “Beta”) with the surname “Vanperience” to Apple (App Store Connect/TestFlight) so that Apple can send you the invitation; Apple’s privacy policy also applies.

We do not store IP addresses with the application data. To prevent misuse, we create a check value from the IP address and a random value that changes daily, which we use to count attempts within one hour. We delete the check value after a few hours and the random value on the following day; without the random value, the check value can no longer be linked to any address. The legal basis for this is our legitimate interest in protecting the application from mass submissions (Art. 6(1)(f) GDPR). The application service does not keep an ongoing log of requests.

On both routes, the legal basis for the application and its assessment is the preparation and performance of the beta participation you request (Art. 6(1)(b) GDPR). Applications that are not confirmed are deleted after 30 days. We delete all other application data as soon as the beta ends, at the latest twelve months after the application. You can request deletion at any time by emailing kontakt@vanperience.com.

Information from campsites and motorhome sites (operator e-mails and operator portal)

We ask sites listed in Vanperience to check their prices and opening hours. We took the site's business e-mail address from its website or public directories (Art. 14 GDPR: the data does not come from you but from publicly accessible sources). The site can check and change its details itself through the personal link in our e-mail; a reply to the e-mail is just as good. When the link is opened, we store the time and the site.

We process: the business e-mail address, the site details (prices, opening hours, notes and an optional comment), the time of entry and, for the portal, a link identifier. The e-mail address stays on our own computer for sending; the web server does not know it. We store no IP addresses. To prevent misuse, the portal creates a check value from the IP address and a random value that changes daily. The portal deletes the random value after two days, as soon as it is next accessed; after that, the check value can no longer be linked to any address. The page sets no cookies and uses no browser storage.

The purpose is to show travellers correct information. Legal basis is our legitimate interest in correct and current site data (Art. 6(1)(f) GDPR). We write only to business addresses the site itself publishes for enquiries, at most one enquiry and one reminder per site, and we add nobody to a marketing list.

Retention: unsent drafts 90 days after the last change; links 30 days after expiry; submitted details while the site is listed in Vanperience (as evidence for the displayed values), at most twelve months after that; comments twelve months; the e-mail address while we write to the site, at the latest until you object.

No more e-mails: reply "Unsubscribe". You may object to the processing at any time and request deletion: kontakt@vanperience.com. Your rights of access, rectification, erasure, restriction and complaint to a supervisory authority (for us: the State Commissioner for Data Protection of North Rhine-Westphalia) remain unaffected.

You can flag community ratings of your site by e-mail; we then review them under our moderation rules (terms of use, sections 7 and 8).

After you have entered the details, we offer you the option to apply for the app’s beta yourself. This is voluntary; the application is made via the application page, and the section “Applying for the beta” applies. The application is not linked to your site’s details.

Your rights

Subject to the relevant legal conditions, you may request access, correction, erasure, restriction and portability. Where processing relies on legitimate interests, you may object on grounds relating to your particular situation. You may complain to a supervisory authority, such as LDI North Rhine-Westphalia. Please use the contact address above for requests.

Further information

This website has no user accounts or photo uploads. Automated decisions are made only on beta applications, according to the rules in the section “Applying for the beta”. Community features described on it are planned, not activated on this website. The older vehicle app has its own separate privacy notice. This website notice is not a substitute for the iPhone app’s privacy information.